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FAQ's

FAQ's

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

PRODUCT FAQ'S

Are your dog waste bags really 100% compostable?

Yes. Zola Zola dog poo bags are made using plant-based materials and are independently certified for home and industrial composting.

Our bags carry the following globally recognised certifications:

TÜV Austria OK compost HOME – S0563
This certification confirms that the certified product is suitable for composting in a well-managed home composting environment, where temperatures are generally lower and less consistent than in an industrial composting facility.

TÜV Austria OK compost INDUSTRIAL – S0563
This certification confirms that the certified product meets the requirements for composting in a commercial or industrial composting facility under controlled conditions. The OK compost INDUSTRIAL certification scheme is based on the European standard EN 13432.

Seedling certification – 7P0937
The Seedling mark identifies products certified for industrial composting. The certification scheme is primarily based on the European compostability standard EN 13432.

These internationally recognised certifications align with compostability standards and certification frameworks used across Australia, the United Kingdom and Europe.

EN 13432 is the recognised European standard for industrially compostable packaging and is adopted in the United Kingdom as BS EN 13432. Australia has separate standards for compostable plastics, including AS 5810 for materials suitable for home composting.

These certifications provide independent evidence that our bags are compostable under the specific conditions covered by each certification.

Home-compostable and industrially compostable do not mean the same thing. Industrial composting facilities operate under carefully controlled conditions and at higher temperatures than most home composting systems.

Always check your local council’s requirements before placing compostable bags or pet waste in a green-waste or food-organics bin, as acceptance rules vary between councils and composting facilities.

Certification numbers:
OK compost HOME: S0563
OK compost INDUSTRIAL: S0563
Seedling: 7P0937

How strong are the compostable bags? Will they tear easily?

Zola Zola compostable dog poo bags are made with an 18-micron-thick material (20% stronger than standard compostable poo bags) and are designed to be strong, tear-resistant and leak-resistant during normal use.

Their thicker construction and reinforced seams provide reliable protection when picking up and carrying dog waste.

They are suitable for dogs of all sizes and are designed to hold up to 5 kg when used correctly.

Although no dog poo bag is completely puncture-proof, Zola Zola bags should not tear easily during normal use.

For added peace of mind, Zola Zola purchases are backed by our 100% money-back satisfaction guarantee.

Is the water bottle safe for both humans and dogs to use?

Yes. The Zola Zola insulated travel bottle is designed for both human and dog use. The main bottle is made from food-grade stainless steel and its plastic components are BPA-free.

Humans can drink directly from the insulated bottle, while the two detachable compartments can be used as bowls for your dog’s water, food or treats while travelling, walking or hiking.

For safe and hygienic use, wash the bottle and bowls regularly, keep your dog’s bowls separate from the bottle opening and follow the supplied cleaning and care instructions.

Is the bottle leak-proof and practical for everyday use?

The Zola Zola insulated water bottle is designed to be leak-resistant when the lid and detachable compartments are securely tightened, helping to reduce spills while you are out and about.

Its wide-mouth opening makes the bottle easy to fill, pour from and clean.

The two detachable bowls screw securely onto the bottom of the bottle when not in use, keeping everything together in one compact design.

The bottle is suitable for everyday walks, hikes, road trips and other dog-friendly adventures, giving you a convenient way to carry water, food or treats for your dog.

For the best leak resistance, always check that the lid and compartments are correctly aligned and fully tightened before placing the bottle in a bag.

What ingredients are in the organic dog paw balm?

Zola Zola Nose & Toes Balm is made 100% organic and natural ingredients with a blend of naturally derived oils, bot anical extracts, butters and beeswax selected to moisturise, condition and protect dry dog paws, noses and skin.

The formula contains:

Beeswax to help form a protective barrier that reduces moisture loss
Sunflower oil to help moisturise and condition dry skin
Coconut oil to help soften and nourish dry areas
Almond oil to help condition the skin and paw pads
Shea butter to provide rich moisture and soften rough, dry skin
Calendula extract to help soothe and condition sensitive skin
Chamomile extract to provide gentle, soothing skin care
Vitamin E to help condition the skin and protect the formula from oxidation

The balm is fragrance-free and designed for external use on dry paw pads, noses, elbows and other dry areas.

Apply a small amount to clean, dry skin and gently massage it in. Do not apply the balm to open wounds, cuts or infected skin. Discontinue use if irritation occurs and consult your veterinarian if symptoms persist.

Because the formula contains beeswax and almond oil, check the full ingredient list before use if your dog has known sensitivities or allergies.

Is the paw balm safe if my dog licks it?

Yes! Our dog paw balm is made with:

  • 100% natural ingredients
  • 100% organic ingredients
  • 100% Australian, locally sourced and produced.


Zola Zola Nose & Toes Balm is formulated with naturally derived, lick-safe ingredients and is designed for use on areas dogs may occasionally lick, including their paws and nose.

If your dog licks a small amount of balm after normal application, it is not expected to be harmful. However, the balm is intended for external use and should not be deliberately fed to your dog or consumed in large quantities.

Apply only a small amount and allow it to absorb where possible. Keep the container out of your dog’s reach and discontinue use if irritation, vomiting, diarrhoea or another unusual reaction occurs.

Check the full ingredient list before use if your dog has known allergies or sensitivities. Consult your veterinarian if your dog consumes a large amount or if you have concerns about using the balm on broken, infected or severely irritated skin.

Zola Zola Nose & Toes Balm is made in Australia using a blend of beeswax, plant oils, botanical extracts, shea butter and vitamin E.

GENERAL FAQ's

Which countires do you ship too?

We currently ship to the following countries:

🇦🇺 Australia
🇬🇧 United Kingdom
🇮🇪 Ireland
🇫🇷 France
🇮🇹 Italy
🇪🇸 Spain
🇧🇪 Belgium
🇳🇱 Netherlands
🇵🇱 Poland
🇵🇹 Portugal
🇸🇪 Sweden
🇦🇪 United Arab Emirates (UAE)
🇸🇦 Saudi Arabia

You can shop directly through our official website www.zolazola.com or via Amazon in select regions.

How long will my order take to arrive

Orders are processed within 1–2 business days. Estimated delivery times:

  • Australia: 2–7 business days (remote locations may take longer)
  • UK: 2–3 business days
  • International: 3–7 business days
What is your returns policy?

We want you to love your purchase. If you’re not 100% satisfied, you can return your items within 30 days of receiving them for a refund or exchange.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking link so you can follow your parcel right to your door.

Who do I contact if I have more questions?

You can reach us anytime at info@zolazola.com.au and our friendly team will be happy to help with anything related to our compostable poop bags, insulated water bottles, or organic paw balm.

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