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FAQ's

FAQ's

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

10% OF PROFITS GO TO CHARITY

WE'RE AUSTRALIAN

PRODUCT FAQ'S

Are your dog waste bags really 100% compostable?

Yes! Our eco-friendly dog poop bags are made from plant-based materials and are certified 100% compostable. They carry the following globally recognised certifications:

  • TรœV Austria Home Compost
  • TรœV Austria Seedling
  • BPI Industrial Compost

These certifications mean all of our dog poo bags comply with Australian, UK, European, and US compostability standards


TรœV Austria is one of the largest and most trusted independent testing and certification organisations in the world.

  • TรœV Austria Home Compost certifies that a product safely breaks down in home compost conditions (low temperature, natural environment).|
  • TรœV Austria Seedling (Industrial Compost) certifies that a product fully composts in industrial or municipal facilities under controlled conditions.

These certifications ensure that products Comply with EN 13432 (European Union standard) and AS 5810 (Australian home compost standard)



BPI stands for the Biodegradable Products Institute, a non-profit organisation based in North America. It is the leading certifier of compostable products in the United States and Canada.

BPI certification means that a product has been independently tested and verified to meet strict compostability standards, specifically: ASTM D6400 โ€“ Standard for compostable plastics

How strong are the compostable bags? Will they tear easily?

Zola Zola's compostable dog waste bags are 20% thicker than most brands (18 microns), making them:

  • extra durable
  • leak-proof
  • tear-resistant.

Theyโ€™re designed for all breeds, big or small, so they wonโ€™t tear easily. And for your peace of mind, we back them with a 100% satisfaction guarantee... or your money back.

Is the water bottle safe for both humans and dogs to use?

Yes! Our insulated dog travel water bottle is BPA-free, and made from food-grade stainless steel, so itโ€™s completely safe for both you and your dog.

You can drink straight from the bottle, while the two built-in bowls for dogs are perfect for pouring water or food for your pup when youโ€™re on the go.

Is the bottle leak-proof and practical for everyday use?

Absolutely. The leak-proof insulated water bottle prevents spills in your bag, and the wide-mouth design makes it easy to fill, pour, and clean.

The detachable bowls screw securely onto the bottom of the bottle when not in use, so youโ€™ll always have a convenient, hygienic way to keep your dog hydrated during walks, hikes, or road trips.

What ingredients are in the organic dog paw balm?

Our natural dog paw balm is made with a gentle blend of 100% organic and natural ingredients, each chosen for its supportive properties:

  • Beeswax โ€“ helps to form a breathable barrier to lock in moisture
  • Sunflower extract โ€“ rich in antioxidants that helps to support & protect the skin
  • Coconut oil โ€“ helps to hydrate and nourish dry areas
  • Almond oil โ€“ helps to soften and condition
  • Shea butter โ€“ helps to soothe and support restoring comfort

  • Calendula extract โ€“ helps to calm irritation and support skin health
  • Chamomile extract โ€“ helps to reduce redness and support overall comfort
  • Vitamin E โ€“ helps to protect against dryness and support natural repair

This unique formula is safe, non-toxic, and designed to help relieve dryness while protecting sensitive paws, noses, and skin.

Is the paw balm safe if my dog licks it?

Yes! Our dog paw balm is made with:

  • 100% natural ingredients
  • 100% organic ingredients
  • 100% Australian, locally sourced and produced.


Itโ€™s completely safe if your dog licks their paws after application, making it a worry-free choice for everyday use.

GENERAL FAQ's

Which countires do you ship too?

We currently ship to the following countries:

๐Ÿ‡ฆ๐Ÿ‡บ Australia
๐Ÿ‡ฌ๐Ÿ‡ง United Kingdom
๐Ÿ‡ฎ๐Ÿ‡ช Ireland
๐Ÿ‡ซ๐Ÿ‡ท France
๐Ÿ‡ฎ๐Ÿ‡น Italy
๐Ÿ‡ช๐Ÿ‡ธ Spain
๐Ÿ‡ง๐Ÿ‡ช Belgium
๐Ÿ‡ณ๐Ÿ‡ฑ Netherlands
๐Ÿ‡ต๐Ÿ‡ฑ Poland
๐Ÿ‡ต๐Ÿ‡น Portugal
๐Ÿ‡ธ๐Ÿ‡ช Sweden
๐Ÿ‡ฆ๐Ÿ‡ช United Arab Emirates (UAE)

You can shop directly through our official website www.zolazola.com or via Amazon in select regions.

How long will my order take to arrive

Orders are processed within 1โ€“2 business days. Estimated delivery times:

  • Australia: 2โ€“7 business days (remote locations may take longer)
  • UK: 2โ€“3 business days
  • International: 3โ€“7 business days
What is your returns policy?

We want you to love your purchase. If youโ€™re not 100% satisfied, you can return your items within 30 days of receiving them for a refund or exchange.

How do I track my order?

Once your order ships, youโ€™ll receive an email with a tracking link so you can follow your parcel right to your door.

Who do I contact if I have more questions?

You can reach us anytime at info@zolazola.com.au and our friendly team will be happy to help with anything related to our compostable poop bags, insulated water bottles, or organic paw balm.

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