Shipping policy

Shipping

We try to ensure that all Products are delivered in a prompt and timely manner. Products are usually process and set for delivery with 1-3 days. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. ZOLA ZOLA does not accept any liability for loss or damage suffered by anyone as a result of any such delays and we shall not be liable for any inaccuracy of information provided in relation to the date and time of delivery.

ZOLA ZOLA reserves the right not to ship to remote or rural locations.

 

Changing Delivery Addresses, Missed Deliveries & Re-delivery

If you discover an error with your shipping address or need to alter the delivery destination due to delays etc we recommend that you contact our internet sales staff via telephone and advise them of the correct delivery details. Due to delays associated with email correspondence, this method of notification is not encouraged and may lead to goods being dispatched to the original destination. You may only notify us of these changes prior to your order being dispatched. Once an order is on its way our system will generate an email advising you of the shipping method used and a tracking number where available, you cannot make changes to the order at this point in time. If no one is present to accept your order at the time of delivery the courier will normally leave a calling card requesting you contact them to arrange a re-delivery or to arrange pickup at the nearest depot. If a consignment is returned to us undeliverable (RTS - return to sender) and requires re-delivery OR in cases where the courier may require further payment for an attempted delivery or re-delivery, the customer will be required to pay the additional amount. MYD Trading International Pty Ltd (Trading as ZOLA ZOLA) cannot be responsible for covering these additional charges, furthermore, the original freight charge will not be refunded.